$10.5 Million Kaiser Text Message Settlement: A $10.5 million class action settlement has been reached involving alleged unauthorized marketing text messages sent by Kaiser. Eligible individuals may receive up to $75 per qualifying text message under the agreement.
The lawsuit was filed against Kaiser Permanente and related entities, alleging violations of federal and state telemarketing laws. The company denies wrongdoing but agreed to settle to resolve the claims.
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Consumers who received certain messages between 2021 and 2025 may now be eligible to submit a claim before the court-approved deadline.
Why the Lawsuit Was Filed
The case centers on alleged violations of the Telephone Consumer Protection Act and the Florida Telephone Solicitation Act.
Plaintiffs claimed that:
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- Marketing text messages were sent using automated systems
- Messages were sent after recipients had replied “STOP” or otherwise opted out
- Continued messages were sent within a 12-month period after opt-out
Under federal law, companies must honor opt-out requests and maintain clear consent records when using automated messaging systems.
Kaiser denies the allegations and maintains that its messaging practices complied with applicable laws.
Settlement Overview
| Category | Details |
|---|---|
| Total Settlement Fund | $10,500,000 |
| Maximum Payment | Up to $75 per qualifying text |
| Covered Time Period | January 21, 2021 – August 20, 2025 |
| Eligible Individuals | Persons who received qualifying texts after opting out |
| Proof Required | No documentation required from claimant |
| Claim Deadline | February 12, 2026 |
| Opt-Out Deadline | December 29, 2025 |
| Final Approval Hearing | January 28, 2026 |
The settlement has received preliminary court approval. Payments will be issued only after final approval and completion of the claims review process.
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What Counts as a Qualifying Text
Not all text messages are eligible under the settlement terms.
A qualifying message generally includes:
- A marketing or promotional text
- Sent by or on behalf of Kaiser
- Delivered after the recipient replied “STOP” or otherwise revoked consent
- Sent within the defined class period
A single confirmation message acknowledging an opt-out request typically does not qualify for payment.
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The settlement administrator will use company records to verify eligible messages.
How Much You Could Receive
Eligible claimants may receive up to $75 per qualifying message.
However, actual payments depend on:
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- The total number of approved claims
- The number of qualifying texts attributed to each claimant
- Deductions for legal fees and administrative costs
If claims exceed available funds, payments will be reduced on a pro rata basis. The $10.5 million fund is the maximum amount available for distribution.
How to File a Claim
To receive payment, eligible individuals must submit a valid claim form.
The process typically involves:
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- Visiting the official settlement website
- Entering the Notice ID and Confirmation Code if provided
- Confirming contact details and associated mobile numbers
- Submitting the claim before February 12, 2026
Claimants generally do not need to provide screenshots or copies of messages, as verification relies on internal records.
Only one claim per person is allowed, even if multiple phone numbers were used.
What Happens If You Do Nothing
If you take no action:
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- You will not receive payment
- You will remain part of the settlement class
- You will give up the right to file a separate lawsuit over the same claims
Individuals who wish to pursue their own lawsuit must submit a formal request to opt out by December 29, 2025.
Legal Context Behind the Case
The Telephone Consumer Protection Act allows consumers to seek statutory damages of up to $500 per violation, and up to $1,500 for willful violations.
Because automated messaging campaigns can reach thousands of recipients, alleged violations often lead to large class action cases. Settlements allow companies to resolve disputes without admitting liability or proceeding to trial.
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Courts must approve such settlements to ensure fairness and adequate notice to affected individuals.
FAQs
Do I need proof of the text messages to file?
No. The administrator verifies messages using company records.
Can I submit more than one claim?
No. Only one claim form per person is permitted.
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What if I changed my phone number?
You may still qualify if your previous number appears in the company’s records.
Is this settlement only for Florida residents?
The case involves federal and Florida law claims, but eligibility depends on whether you received qualifying messages during the covered period.
When will payments be sent?
Payments will be issued after final court approval and claim review are complete.
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Does Kaiser admit wrongdoing?
No. The company denies liability but agreed to settle the case.
Final Thoughts
The $10.5 million settlement involving Kaiser provides compensation to individuals who allegedly received marketing texts after opting out. Those who believe they qualify should review the official notice carefully and submit claims before the deadline.
As automated communications remain widespread, enforcement of opt-out and consent rules continues to shape how large organizations manage consumer messaging practices.
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Dr Linda Steele is a Senior Lecturer at the Faculty of Law, University of Technology Sydney, and a member of the Law Health Justice Research Centre. She is also a Visiting Senior Fellow at the Faculty of Law, Humanities and the Arts, University of Wollongong.